Ericsson gears up for 4G/LTE and IT services

Consumer demands are changing and data traffic is rapidly increasing. Next generation networks are being introduced, and telecom and IT are more interdependent than ever. 

In order to cater to next generation networks and IT environments, an increasing number of operators are taking an integrated approach to business models, business processes and customer experience.

To meet the evolving needs of operators for support and operations for both4G/LTE and IT, Ericsson is further investing.

Magnus Mandersson, head, Business Unit Global Services, Ericsson, says: "Our service business is a people business. It has grown significantly over the years, and we foresee that the importance of services will continue to grow. We are sticking to our formula of combining the skills of our service professionals and the scale of our global operations in service delivery, and we are now accelerating the capability growth in dedicated centers."

Ericsson will be concentrating its activities in four Global Service Centers located in Romania, Mexico, India and China. the company claims that today about 40 percent of all service deliveries can now be made remotely.

Investments in the center in Romania mean Ericsson is set to handle remote operations and support for LTE technology.

In addition, Ericsson is also providing design, integration and management of operators' IT environments - including IT data centres, service layer, business and operations support systems.

Stephen Bury, Head of Global Services Center Romania, says: "Our Romanian center is staffed around the clock to make sure that our customers' subscribers benefit from high network availability, call quality and minimum restoration time in case of incidents. Already today we have about 50 LTE service professionals specifically trained to remotely support and operate customers' LTE networks globally."

Globally, Ericsson has over 45,000 service professionals working in 175 countries. In addition, Ericsson is working with an average of 15,000 subcontractors at any given time.